RETURNS AND REFUNDS
Returns & Refunds
We want every Aroma Arabia order to arrive exactly as expected. If something is wrong with your order, we're here to help.
Something Wrong With Your Order?
If you receive an incorrect product or your order arrives damaged, please contact us as soon as possible. We will review the issue and, when your claim is approved, arrange an appropriate replacement or refund.
Incorrect Product
If the product you receive is different from the product you ordered, please contact us and provide details and photographs of the item received.
Damaged on Arrival
If your parcel or fragrance arrives damaged, please photograph the condition of the parcel and product before using it and contact us immediately.
Important — Please Check Your Order Immediately
Please inspect your parcel and products as soon as you collect your order. If you discover an incorrect item or damage, do not use or spray the fragrance and contact Aroma Arabia as soon as possible with clear photographs showing the issue.
How to Report a Problem
Follow these steps so we can review and resolve your request as quickly as possible.
Check Your Order
Inspect your parcel and the products inside as soon as possible after collecting the order from ACS.
Take Clear Photographs
If something is wrong, take clear photographs of the parcel, packaging and affected product. Please make sure the issue can be clearly seen.
Contact Aroma Arabia
Send us your order information, a description of the problem and the photographs via email or WhatsApp.
We Review Your Request
Our team will review the information provided. If a return is required, we will provide you with instructions for returning the product for inspection.
Resolution
Once the issue has been verified, we will arrange the appropriate replacement, correction or refund.
Return Requirements
- Please keep the product, original packaging and any included labels or accessories.
- Products reported as damaged should not be sprayed or used before we review the issue.
- Incorrect products should remain unused and in their original condition and packaging.
- Clear photographs may be required so we can verify the condition of the parcel and product.
- Please do not send a product back before contacting us and receiving return instructions.
Replacement or Refund
If your claim is confirmed, we will work with you to provide an appropriate resolution.
Replacement
For a damaged product, we can arrange an identical replacement where available. If you received the wrong product, we can arrange for the correct item to be sent.
Refund
Where applicable, you may request a refund instead of a replacement once your claim has been reviewed and approved.
Returned products may be inspected after we receive them to confirm the reported issue and that the applicable return requirements have been met.
Need to Report a Problem?
Have your order details and photographs ready and contact Aroma Arabia. We'll review the issue and help you with the next steps.